Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 14 days of purchase. All returns must include original packaging: any boxes, garment bags, and other packaging materials. Customers are responsible for paying a $6.95 return shipping fee which will be deducted from your order refund. 

To begin the return process, please contact us at orders@primadesur.com. We will then email you a return shipping label. Repackage the item(s) you would like to return and place the prepaid return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at the postal service office from which the label is from, nearest to you.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.